Robotic process automation
Staff were keying the same data into the student system for thousands of requests a year. I built software robots in UiPath that process these transactions instead, freeing the team for work that needs a person.
| Automation | Volume a year | Time each by hand | Hours saved a year |
|---|---|---|---|
| Leave of absence applications | 1,000–2,000 | 10 min | 170–330 |
| Digital transcript purchases | 1,500–2,000 | 3–5 min | 75–165 |
| Alumni discounts | 3,000–4,000 | 30 sec | 25–35 |
| Total | 270–530 | ||
I also built a robot that applies scholarships to student records. Before building, I mapped each process in BPMN 2.0 with the teams who ran it.